Understanding internet banking

• What is internet banking?
• Types of internet banking
  • Information
  • Interactive services
  • Transactional
  • Customer account
  • Foreign exchange
  • Securities
• Internet banking architecture
• Marketing on the internet
• Structure of internet banking
• How is internet banking evolving? 

Risks and threats

• Risk management principles for electronic banking (BIS)
• The risk management challenges of internet banking – what makes it different?
• The Risk Appetite Statement and Risk Appetite Framework in internet banking
• The risks and threats of internet banking
• Developing internet risk indicators
• The importance of AI
• Threats and their management
  • Financial crime
  • Competition
  • Phishing
  • Denial of service
• Know your customer
  • Non face to face customers
  • Enhanced due diligence
  • Risk assessing customers
  • Identifying normal activity
• Cross border issues
• Service quality and expectations
• Monitoring in internet banking 

Management principles

• Management buy-in
• Risk management activities
  • Identification
  • Assessment
  • Measurement
  • Mitigation and control
  • Monitoring and reporting
• Risk management framework
• Policies
  • Privacy
  • Security
  • Management and operations
• Operational resilience
• Third party risk management

Management tools

• Business continuity and recovery
• Management of outsourcing
• Reputational risk management
• Incident management
• System development and testing
• Know the law
• What happens when something goes wrong – managing the customer? 

 Security

• Cybersecurity and defences
• Penetration testing and monitoring
• Data protection
• Security practices
• People management – segregation of duties
• Non-repudiation and authentication
• Encryption and availability
• What goes wrong? 

Regulations and guidelines

• EBA guidelines on security of internet payments
• EBA opinion on strong authentication
• FATF and money laundering deterrence
• Disclosure
• Domestic regulations
• Financial crime regulations
• Cross border regulation
• Other regulations 

Technology and the future

• Trends in internet banking
• Trends in risk management and their application
• Governance issues
• Changing regulation and expectations
• Other drivers

Discussion, Q&A and Summary

END

After attending this course an attendee will be able to understand the key elements of internet banking risk management and its application in practice, focussing particularly on the key IT issues.  Specifically they will address the following issues:

• How to develop an internet banking risk framework
• The key concerns including financial crime
• The current regulations and how they are  developing
• The use and application of artificial intelligence
• The key concerns over operational resilience
• The impact and controls over cybersecurity

Delegates who complete the course will receive a Certificate with equivalent CPD/CPE credits via email; and for those who require an assessment as a demonstration of competency via training a 20 multiple-choice questions and answers quiz, remotely invigilated with results report and 1 resit, is available at no additional charge when requested at time of reservation.

Highly interactive expert-led intensive presentation, Q&A, group real-time in-depth case studies, regulation and discussion supported by key principles and theory. The virtual learning platform uses safe, industry preferred encrypted Cisco WebEx to optimize live face-to-face visual interaction, discrete chat, for polling and quizzes.

(An invitation via email with access link is included for all participants.)