Operational resilience: overview and regulatory landscape

• Operational resilience business continuity vs. operational risk; interactions and distinctions
• Approaching resiliency from an end-to-end service viewpoint
• Final BIS paper on Operational resilience
• Interpreting regulatory guidance
• Assessing criticality

Creating operational resilience frameworks

• The role of governance in operational resilience frameworks
• Dependency mapping and identifying of important business services
• What key elements of resilience should be in place to adapt and respond to any threat?
• Setting impact tolerance: challenges and benefits
• Ensuring operational resilience framework aligns with wider organisation recovery objective

Business continuity management

• Best practice BCM aligned with current standards and guidelines
• Implementing a BCM system and strategies
• Establishing clear reporting functions for continuous monitoring
• BCM interaction with operational resiliency

Understanding impact tolerance

• Difference between impact tolerance and risk appetite
• Setting impact tolerance: challenges and benefits
• Who is responsible for setting them?
• Finding the ‘right’ type of historical data to facilitate impact analysis
• Testing your firm’s ability to remain within impact tolerances

Effective crisis management

• Regulatory requirements
• Identifying vulnerabilities and risks within the service
• Planning and preparing for incidents which may occur
• Design considerations for effective crisis response
• Developing communication plans for plausible disruptions 30am BST/4:30pm HKT/SGT Break

Business change management and operational resilience

• Technological innovations, business changes, and legislative changes
• Defining an operating model and governance for change management
• Early non-functional testing to create a robust framework
• Creating a flexible and sustainable change management strategy
• Critical collaboration with operational resiliency

Third-party management

• Understanding the third-party risk management cycle
• Identifying key third-party management risks through:
  • Risk assessments
  • Effective controls
  • Validation
• Impact on the resiliency of end-to-end service delivery
• Best practise approaches for integrating into the supply chain
• Implications of subcontracting i.e., fourth/ fifth parties and cloud providers

Learning from operational disruptions

• Proactively learning from incidents
• Working collaboratively with internal and external parties
• Aggregating data on failures and near misses
• Exploring alternate methods of servicing clients
• Looking forward to changing regulation

End 

Delegates will gain specialist technical and behavioural knowledge in a practical, ‘on the job style’ training approach for practitioners specifically

• Understand how to interpret regulatory guidance
• What key elements of resilience should be in place to adapt and respond to any threat
• How BCM interacts with operational resiliency
• The importance of developing communication plans for plausible disruptions
• How to create a flexible and sustainable change management strategy
• Best practise approaches for integrating TPRM into the supply chain

Participants who complete the course will receive a Certificate in Operational Resilience and Business Continuity Management following an optional 20-question multi choice answer fully invigilated virtual quiz.

Highly interactive expert-led intensive presentation, Q&A, group real-time in-depth case studies, regulation and discussion supported by key principles and theory. The virtual learning platform uses safe, industry preferred esoftware to optimize live face-to-face visual interaction, discrete chat, for polling and quizzes.

(An invitation via email with access link is included for all participants.)