CPEs: 24
Instructor: Dennis Cox
Level: Intermediate
Tuition: £2,995.00
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NEW Operational Resilience, Business Continuity Management and Disaster Recovery Planning for Banks RM099

Location: UK EMEA MENA WAT GCC Time Zones

First Date: Apr 22 - 24 2024

Duration: 3 days

Programme Director: Dennis Cox BSc FCA FCSI FRISM AIIA BFP

All Dates & Locations
Venue Details

Experience the highly-interactive expert-led social learning through Virtual Classroom via Cisco by Webex via Risk Reward.

All our 2024 Live, on-site and Live Virtual and Live Classroom events feature shared (or discrete) live chat between delegates and the expert, participate in topical surveys, polling questions, group exercises and case studies for a tried -and- true engaging and gratifying learning experience.

Need to bring this course in-house for any sized group or 1:1 tutorial? Simply contact us for significant cost savings and dates to best suit your personal development and business goals.

"The course instructor was very informative and kept our attention throughout the event. Handled a diverse knowledge base in the virtual room without difficulty. Will recommend to others."
Operations Manager, Netherlands Asset Management House
Agenda Highlights

Session 1: Operational resilience: overview and regulatory landscape

Session 2: Creating operational resilience frameworks

Session 3: Business continuity management

Session 4: Understanding impact tolerance

Session 5: Effective crisis management

Session 6: Business change management and operational resilience

Session 7: Third-party management

Session 8: Learning from operational disruptions

Session 9: Engagement and ESG

Session 10: Future Trends & 2030

"'Very knowledge trainer. Friendly environment.'"
IT Director, Nordea Bank, Copenhagen

Among the top issues reported by the US OCC achieving operational resilience is a complex challenge but with the increasing pressure from regulators and other stakeholders, it is essential that banks and financial firms are able to prevent, respond to and learn from operational disruptions.

Delegates will be provided with in depth presentations that address the challenge of embedding a resilient culture into your organisation, the regulatory landscape of operational resilience, how to create effective frameworks, and the impact of proactively learning from incidents.

Facilitated by Global Tier 1 banking risk experts via 50 minute presentations with highly interactive discussion and Q&A.

"Impressive breadth of experience by the trainer. Good course. Have already recommended to department head to repeat for our international units."
Operational risk manager, Japanese-European Bank, London
Who Should Attend

This course will benefit professionals involved in operational resilience within retail,  commercial and investment banks,  regulators and  consultancies.  Designed for those within departments including

  • Operational resilience
  • Operational risk
  • Non-financial risk
  • Compliance
  • Cyber risk and resilience
  • IT risk and resilience

Additional Course Information

What Does It Cover?

Operational resilience: overview and regulatory landscape

  • Operational resilience business continuity vs. operational risk; interactions and distinctions
  • Approaching resiliency from an end-to-end service viewpoint
  • Final BIS paper on Operational resilience
  • Interpreting regulatory guidance
  • Assessing criticality

Creating operational resilience frameworks

  • The role of governance in operational resilience frameworks
  • Dependency mapping and identifying of important business services
  • What key elements of resilience should be in place to adapt and respond to any threat?
  • Setting impact tolerance: challenges and benefits
  • Ensuring operational resilience framework aligns with wider organisation recovery objective

Business continuity management

  • Best practice BCM aligned with current standards and guidelines
  • Implementing a BCM system and strategies
  • Establishing clear reporting functions for continuous monitoring
  • BCM interaction with operational resiliency

Understanding impact tolerance

  • Difference between impact tolerance and risk appetite
  • Setting impact tolerance: challenges and benefits
  • Who is responsible for setting them?
  • Finding the ‘right’ type of historical data to facilitate impact analysis
  • Testing your firm’s ability to remain within impact tolerances

Effective crisis management

  • Regulatory requirements
  • Identifying vulnerabilities and risks within the service
  • Planning and preparing for incidents which may occur
  • Design considerations for effective crisis response
  • Developing communication plans for plausible disruptions

Business change management and operational resilience

  • Technological innovations, business changes, and legislative changes
  • Defining an operating model and governance for change management
  • Early non-functional testing to create a robust framework
  • Creating a flexible and sustainable change management strategy
  • Critical collaboration with operational resiliency

Third-party management

  • Understanding the third-party risk management cycle
  • Identifying key third-party management risks through:
    • Risk assessments
    • Effective controls
    • Validation
  • Impact on the resiliency of end-to-end service delivery
  • Best practise approaches for integrating into the supply chain
  • Implications of subcontracting i.e., fourth/ fifth parties and cloud providers

Learning from operational disruptions

  • Proactively learning from incidents
  • Working collaboratively with internal and external parties
  • Aggregating data on failures and near misses
  • Exploring alternate methods of servicing clients
  • Looking forward to changing regulation


Learning Objectives

Delegates will gain specialist technical and behavioural knowledge in a practical, ‘on the job style’ training approach for practitioners specifically

  • Understand how to interpret regulatory guidance
  • What key elements of resilience should be in place to adapt and respond to any threat
  • How BCM interacts with operational resiliency
  • The importance of developing communication plans for plausible disruptions
  • How to create a flexible and sustainable change management strategy
  • Best practise approaches for integrating TPRM into the supply chain

Delegates who complete the course will receive a Certificate with equivalent CPD/CPE credits via email; and for those who require an assessment as a demonstration of competency via training a 20 multiple-choice questions and answers quiz, remotely invigilated with results report and 1 resit, is available at no additional charge when requested at time of reservation.

Social Learning & Methods

Highly interactive expert-led intensive presentation, Q&A, group real-time in-depth case studies, regulation and discussion supported by key principles and theory. The virtual learning platform uses safe, industry preferred esoftware to optimize live face-to-face visual interaction, discrete chat, for polling and quizzes.

(An invitation via email with access link is included for all participants.)


NEW Operational Resilience, Business Continuity Management and Disaster Recovery Planning for Banks

Course Fee

Apply 10% discount code RISK10 by December 15, 2023 at check-out

Course Fee (per person):
GBP £2,995.00 (+ UK VAT when applicable)

Number of delegates:

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