Introduction

• The roles of Ethics, Culture and Conduct and their impact on reputational risk
• Are you proud of your firm and its reputation?
• How do others perceive your business values?
• What is the perception of staff and other key stakeholders?
• How does the management of Culture and Ethics relate to compliance and what are the objectives?
• What are the key features of a programme to effectively manage Culture and Ethics
• What are the Corporate Governance expectations for listed companies?

Governance and Ethics

•  Benefits of a coordinated approach to all aspects of risk management
• What is compliance and what are its responsibilities?
• How does it relate to other parts of the business?
• Compliance reporting lines
• Matrix management
• Goals, objectives and strategy
• The structure of compliance
• The key elements and tools of compliance
• The role of the compliance department in governance and ethics

What are the Key Governance and Ethics Issues faced in Practice?

• What are the current key ethics and culture risk issues?
• Where are they most likely to manifest themselves?
• The key areas of concern for stakeholders
• The management of ethics and culture risk
• Roles and responsibilities
• Embedding within the organisation
• Monitoring and reporting
• What actions to take?

The Framework for Managing Ethics

•  The contents of an ethical framework
• In what area of the business is failure to maintain ethics most likely to be important?
• What is ethics?
• Ethical dilemmas and actions to be taken
• The ICAEW ethical standards
• What do they mean in practice?
• Corporate ethical statements and the impact on the business environment

Drivers of Ethical Behaviour

•  Key concerns and areas of activity
• Political misbehaviour
• Bribery and corruption.
• Money laundering and terrorist financing
• Sanctions and sectoral sanctions
• Insider dealing
• Links to risk management.
• Links to corporate reputation.
• When it all goes wrong.
• Case study: corporate failure through ethical failure.

Culture and the Organisation 

• What is culture?
• What is organizational culture?
• Define our culture
• Developing culture within an organisation
• Tone at the top
• Leadership and culture
• Key organisational issues 

 Developing Effective Frameworks for Culture 

• Accounting controls.
• Contracts, procurement, gifts/entertainment.
• Training & Awareness.
• Monitoring and audit
• Overlap with other policies and procedures 

 Conduct Risk 

• Defining acceptable conduct
• The link to the employment contract
• Management and stakeholder expectations
• Nature of Human Behaviours
• Remuneration, Incentive structures and Conduct risk
• Improper disclosure
• Misuse of information
• Manipulating transactions
• Fraudulent reporting
• Misleading behaviour
• Conflicts of Interest
• Culture and Incentives
• Influencing change,
• Developing solutions,
• Dealing with conflicts

Managing Incidents

• Managing the process when something goes wrong
• The role of Scenarios and Predictions
• The importance of Command and Controls
• Learning from the mistakes of others
• What can go Right!
• Event Management
• Corporate Communications and Social Media
• Issue and Event reporting and monitoring
• Problem escalation processes
• Progress monitoring

Measurement and Management of Ethics and Culture

• Control, performance and risk indicators
• Application of risk appetite and risk tolerance
• Key Risk indicators (KRIs)
• Internal and external application of KRIs
• Sensitivity Analysis
• Identifying and developing suitable metrics

END

By the conclusion of this event, delegates will have gained specialist technical and behavioural knowledge, an understanding of the core components of corporate culture and an effective ethical framework including how to:

• Appreciate the importance of ethics and culture to an organization
• Understand the ethical dilemmas likely to be faced in practice
• Identify the key sources of conduct and reputational risks for your organization
• Recognise what is ethical behaviour
• Appreciate the drivers and barriers to the implementation of culture risk management
• Understand how to implement appropriate frameworks

Highly interactive expert-led intensive presentation, Q&A, group real-time in-depth case studies, regulation and discussion supported by key principles and theory. The virtual learning platform uses safe, industry preferred software to optimize live face-to-face visual interaction, discrete chat, for polling and quizzes.

(An invitation via email with access link is included for all participants.)